Help Desk Service Administrator

Expired on: Nov 15, 2019
  • A demanding position which requires an individual to work flexibly and  also be able to use their own initiative in a fast-moving environment.
QUALIFICATIONS AND EXPERIENCE
Grade C or above in English and Maths at GCSE Level (Higher and
Further education desirable)
Computer literate, particularly with knowledge of Word and Excel
Use of a data input system desirable (e.g. Housing Maintenance Software)Administration qualification or demonstrable 2 years’ experience
required
Excellent demonstrable customer service
Experience of dealing with the general public in a professional manner
Demonstrable experience of working within a performance driven environment and to tight deadlines ensuring KPI’s are delivered      

Attributes/Skills:
The successful candidate should:
Be capable of working on own initiative
Ability to work methodically and with attention to detail
Good communication and organisational skills
Have a good timekeeping and attendance record
Have the ability to work with a wide range of people
Be a good team player
Demonstrate ability to follow written and verbal directions
Demonstrate a flexible attitude towards assigned tasks
Be reliable & committed
Have ability to work to deadlines
Participate in overtime when required (including weekends)
Have ability to take on new skills
Have a positive approach to continuous improvement processes and
techniques  
In addition, the role may require the successful candidate to undertake
work specific training on the job or externally.  
MAIN DUTIES AND RESPONSIBILITIES
Main Duties:
Handling telephone enquiries.
Scheduling works for operatives on a daily basis via our software system.Liaising with suppliers
Liaising with clients
Communicating with operatives
Data input and processing
Uphold Data Protection Policies
General office duties
Undertake any other duty deemed necessary by Management, to ensure
the efficient running of the business
 
Health & Safety:
Adhere to all health & safety regulations and company policy at all times
Report any accidents or issues regarding health & safety appropriately
Ensure all Risk Assessments & safe systems of work are read, understood, signed and followed
Observe & follow all manual handling practices  
Job Type: Full Time
Sorry! This job is expired.